Sep 8, 2022
3CX Call Center: A Guide for Queue Managers
Call and contact center managers have the specific task to ensure all the agents in their group are working to the best of their ability. Customer queries must be dealt with as quickly as possible so that means optimizing how the agents are answering calls, live chat messages, SMS, and Facebook messages. 3CX call center features offer managers a full picture of live and retrospective information so that they can change and adapt when required.
read the full article here:https://wllw.co/52oeSqblz
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