As many as 50% of live chats end up being forwarded to the call center

As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. #3CX #Voip #WeAreUCexperts