How secure is 3CX Live Chat ?

30 août 2022

3CX Version 18 has brought some great improvements to live chat including an updated WordPress plugin. We’ve also moved the customization into the management console and Web Client for StartUP users. We thought this would be a good opportunity to highlight some of the security features of 3CX Live Chat and what mechanisms you can put in place to keep yourself and your visitors safe.

Why is security important for live chat?
In December 2020, it was revealed by Ars Technica that the American telco giant Verizon had been leaking its customer data as a result of a flaw in its live chat system. This information included customers' addresses, phone numbers, account numbers, and other personal data. It is clear how this kind of leak would affect any company, especially those that fall under the European Union’s GDPR stringent regulations.

Want to know what security features 3CX offers?
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