With some employees working from home and some working from the offices, it can be difficult to train your people live and post-conversation.With 3CX training tools you have the right solution.1. Listen: This allows the manager to listen into a live conversation without the caller or agent being notified that the call is being monitored.2. Whisper: Agents who are in need of some coaching can have the manager 'whisper' on the call which means that only the agent can hear what the manager is saying, the caller cannot.3. Barge: Sometimes if an agent gets flustered or even is being subjected to an abusive caller, the manager can opt to barge into the call and speak directly with both the agent and the caller.Post conversation training:Call recording is a vital element for training and monitoring.Agent reviews and staff training sessions can greatly benefit from listening to a recorded conversation that can be paused, discussed and reviewed time and again.
Do you need an FXS gateway or an FXO gateway?If you want to connect an analog fax machine to the phone system, you will need at least one FXS port. If you want to use analog telephone lines with your phone system, you need one FXO port per line.Read all about it in this article:https://cnto.io/DroGhQNjP
Can your 3CX PBX handle 3-digit emergency numbers?First of all: make sure your SIP provider supports emergency numbers. If not, switch to UC Experts SIP trunk.Make sure you don't have users with the numbers 112, 911,..Go to the 3CX management console and select Emergency numbers under Settings.
The Yealink W79P, being a high-performance SIP cordless phone system, which can register 10 Yealink ruggedized DECT W59R handsets, and keep stable in the complicated and harsh locations.
3CX Live Chat bubble options have been moved into the management console.Now admins can easily update the options and customize the styling without having to log into the website admin console.
It’s now easier than ever for receptionists to handle incoming and internal communications.We’ve added a new view in the ‘Panel’ for the Web Client and Desktop App.It allows users assigned a ‘Receptionist’ role easy access to team members in their respective groups.Right-clicking on an extension displays quick actions like call, chat, email, and video conference.
What's new in V18.4?
What's new in V18.4? Users can now control their status by setting up their own specific schedules.The option is found in ‘Settings > Status > Status Scheduler’. The auto-switch configuration setting has been moved from the management console to the Web Client & Desktop App.Any existing configuration will remain intact until it is updated by the user via either of the client options.
Why paying extra for something you don't use.The Snom D385N model doesn't have bluetooth on board.Most accessories are connected via usb, even bluetooth headphones come often with their own USB bluetooth dongle.Apart from this one feature, the phone has the same specs as the known D385 model which has proven it's qualilty and durability.
New New New !Yealink introduced a new headset with rectractable microphone arm.It allows users to quickly transform any place into an office, providing the user with a mix of both high-definition professional audioAvailable in Black or Grey and in Teams or UC version.#UCexperts #yealink #WeAreUCexperts #voipsolutions